Claim Procedure(Door to Door Pick-Up & Return Service)
Terms & Conditions:
1. The Door to Door Pick-Up & Return Service applied to all Notebook/Desktop/ Camera/Mobile Phone/Smart Phone or Tablet PC registered under 1Care Membership.
2. Submit COMPLETED Claim Form along with the following documents:
Perils
Membership Card
Copy of Member's IC/Passport
Original Hardware Receipt/Proof of Purchase
Original Claim Form
Police Report
Photos of Damaged Item
Photos of the Affected Scene
For Service Contract Claim/1 To 1 Replacement Plan
Mechanical or Electrical Breakdown
For All Risk Protection Claim
Lightning
Flood
Burglary
Armed Robbery
Accidental Damage
For Theft Protection Claim
Burglary
Armed Robbery
3. Claim request for defective unit within 1Care Warranty period will be free of charge.
