| Q. |
Do I need to activate my 1Care Membership? |
| A. |
Yes, you MUST register your 1Care membership within 30 days from the purchase date of your new IT Product to activate the 1Care coverage. |
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| Q. |
What are my 1Care Membership Number and Activation Code? |
| A. |
Your 1Care Membership Number and Activation Code is a unique number assigned to your 1Care Membership. It will help us to identify your membership details and information of your insured Product. It is also important that you state your Membership Number on the 1Care Application Form during the Registration process. |
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| Q. |
Where can I find my 1Care Membership Number? |
| A. |
Your 1Care Membership Number can be found in your 1Care Membership Card that comes along with your 1Care Kit, which you will receive from your dealer upon purchase of 1Care. |
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| Q. |
Where can I find my 1Care membership Activation Code? |
| A. |
You 1Care membership Activation Code (10 alphanumeric code) can be found in the warranty kit under your membership card. |
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| Q. |
I tried to activate my membership via online, but it didn’t work. What happened? |
| A. |
This shouldn’t happen, but if it does, please contact your hardware dealer or our customer service via Toll-Free or e-mail your registration details to customerservice@1care-online.com. |
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| Q. |
How do I know whether my membership activation is successful? |
| A. |
Since your dealer will submit the membership registration on your behalf, you are advise to obtain the registration conformation letter in hardcopy from your dealer after you have purchased the 1Care Warranty before leaving the retail outlet. In the event that you do not receive the registration confirmation letter, kindly contact our customer service via Toll-Free or e-mail for verification. |
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| Q. |
Is my 1Care coverage in effect if I didn’t or forgot to activate my membership? |
| A. |
No, your 1Care membership and coverage will not be valid without a successful Activation. Therefore, it is very important that you activate your membership within 30 days of the purchase of your Product. |
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| Q. |
What happens if my 1Care Membership Card is lost? |
| A. |
You must replace your 1Care Membership Card by presenting your activation confirmation e-mail and an administration fee of RM10.00. |
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| Q. |
Should I inform 1Care if I change my contact information? |
| A. |
Yes, kindly inform our customer service via Toll-Free or e-mail if you have changed your mobile phone no. and/or e-mail. This is useful for information update between Members & 1Care. |
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| Q. |
How and where do I file a claim? |
| A. |
You will need to contact the 1Care Service Centre via Toll Free or email. For more information, kindly refer to the “Procedure For Claims” section in this booklet |
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| Q. |
What are the documents that I need to provide to 1Care when filing a claim? |
| A. |
Kindly refer to the table, click here. |
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