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| Q. |
Can I purchase 1Care after purchasing my product? |
| A. |
Yes, you can purchase 1Care at anytime within 30 days from your new IT Product purchase date. |
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| Q. |
What products are eligible for the 1Care Service Contract, All Risks, Theft Protection and One to One Replacement Plan? |
| A. |
Any new branded Desktop, Notebook and Tablet PC that is purchased from authorized sales channels. |
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| Q. |
Can I purchase 1Care if I am a foreigner? |
| A. |
Yes, you can purchase 1Care and enjoy the same protection benefits but claims must be made in Malaysia only. |
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| Q. |
Is 1Care transferable? |
| A. |
No, the 1Care Membership cannot be transferred to another product or user during the coverage period. |
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| Q. |
What does All Risks Protection cover? |
| A. |
1Care All Risks Protection covers your insured Product against lightning, flood, burglary/theft via forcible entry, armed robbery and accidental damage. The loss or damage must not be result of negligence, carelessness or intentional. For more details, kindly refer to 1Care Terms and Conditions. |
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| Q. |
What does 1Care Service Contract cover? |
| A. |
1Care Service Contract covers the repair and replacement of original parts and components in the event your insured Products fails to operate as a result of Mechanical or Electrical breakdown and to the extent provided by the original manufacturer’s warranty. The Product breakdown or damage must not be the result of negligence, carelessness or intentional. For more details, kindly refer to 1Care Terms and Conditions. |
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| Q. |
What does Theft Protection cover? |
| A. |
1Care Theft Protection covers your insured Product against burglary/theft via forcible entry and armed robbery The loss or damage must not be result of negligence, carelessness or intentional. For more details, kindly refer to 1Care Terms and Conditions. |
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| Q. |
What does One to One Replacement Plan cover? |
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1Care One To One Replacement Plan provides one time replacement to covered Tablet product found to be defective with either electrical or mechanical failure arising after the expiration of 1st year standard manufacturers warranty and not exceeding the Product Original Price. For more details, kindly refers to 1Care Terms and Conditions. |
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When does my coverage begin and expire? |
| A. |
1Care All Risks Protection and Theft Protection begin from the date of purchase of your insured Product and expire at the end of 1st year.
1Care Service Contract begins on the 2nd or 3rd year and expired at the end of the 2nd or 3rd year from the date of purchase of your insured Product. |
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| Q. |
Can I extend my 1Care coverage period? |
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No, 1Care membership is not extendable or renewable. |
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