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Dear value customer, please refer to your dealer for 1Care Membership Registration.


 
Coverage & Exclusions

I) Coverage under All Risks Protection*

●   Warranty starts on the first 3, 6, 9 or 12 months of purchase of the insured Product
 
●   Loss or Damage due to:
 
1. Lightning
2. Flood
3. Burglary / Theft with sign of break-in or forcible entry within a premise
4. Armed Robbery/Hold-up involving weapons (e.g. knife or gun)
5. Accidental or Unintentional Damage - Drops, Falls or Liquid Spills
 

II) Coverage under Service Contract*

●   Warranty starts on the 2nd or up to 4th year of purchase of the insured Product after the expiration of Manufacturer Warranty 

●   Repair works and replacement of part(s) and component(s) that fails to operate as a result of Mechanical or Electrical  breakdown
 
●   Available for any computer products supplied with a 1 or up to 3 years standard warranty by the manufacturer
●   Covers repair fees, logistics fees (between 1Care Service / Collection Centre to/from 1Care repair center)
 
●   Maximum up to 4 years warranty including standard Manufacture Warranty

III) Coverage under Theft Protection*

●   Warranty starts on the first 3, 6, 9 or 12 months of purchase of the insured Product
 
●   Loss or Damage due to:
 
1. Burglary / Theft with sign of break-in or forcible entry within a premise
2. Armed Robbery/Hold-up involving weapons (e.g. knife or gun)
 

IV) Coverage under One to One Replacement Plan - for Tablets Only*

●   Applicable during 2nd year of purchase of the insured Tablets Product after the expiry of the Manufacturer Warranty
●   Available for new and branded Tablets Products that fails to operate as a result of Mechanical or Electronic breakdown
 
 
V) Exclusions*
 
 ●   Software failures & backing up of file and data.
 ●   Riot, strike, war, terrorism and malicious damage
 ●   Fraud, dishonesty or willful acts or any intentional acts
 ●   Claims under manufacturers warranty
 ●   Battery or Power Adapter failure
 ●   Aesthetics defects
 ●   Wear and tear
 
 
*Terms and conditions apply.